Privacy Policy
How DataDiamond collects, uses, and protects your personal information
Privacy Commitment
DataDiamond is committed to protecting your privacy and being transparent about how we collect, use, and share your information. This policy explains our practices in detail and your rights regarding your personal data.
1. Information We Collect
We collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources as described below:
Information You Provide
- Account registration information (email, name, password)
- Subscription and billing information
- Communications with customer support
- Feedback, surveys, and user-generated content
- Age verification information (required in Quebec)
Information We Collect Automatically
- Usage data (pages viewed, features used, time spent)
- Device information (browser, operating system, device type)
- Network information (IP address, location data)
- Performance and analytics data
- Cookies and similar tracking technologies
2. How We Use Your Information
Primary Uses:
Service Delivery
- • Provide sports analytics and predictions
- • Process subscriptions and payments
- • Deliver customer support
- • Send service-related communications
Platform Improvement
- • Analyze usage patterns and preferences
- • Improve algorithm accuracy
- • Enhance user experience
- • Develop new features
3. Legal Basis for Processing
Under GDPR and Quebec privacy laws, we process your personal data based on:
Contractual Necessity
Processing required to provide our subscription service and deliver analytics
Legitimate Interest
Service improvement, security, and fraud prevention activities
Legal Compliance
Meeting tax, financial reporting, and regulatory requirements
Consent
Marketing communications and optional analytics (where required)
4. Information Sharing
We Do NOT Sell Your Data
DataDiamond never sells, rents, or trades your personal information to third parties for their marketing purposes. We only share data in limited circumstances described below.
We may share your information only in these situations:
- Service Providers: Third-party vendors who help us operate our platform (Stripe for payments, hosting providers)
- Legal Requirements: When required by law, court order, or regulatory authority
- Business Transfers: In connection with mergers, acquisitions, or asset sales (with notice)
- Safety and Security: To protect rights, property, or safety of DataDiamond, users, or the public
- With Consent: Any other sharing with your explicit permission
5. Data Retention
We retain personal information only as long as necessary for the purposes outlined in this policy:
6. International Data Transfers
DataDiamond is based in Canada and primarily processes data within Canada. When we transfer data internationally, we ensure appropriate safeguards are in place:
Primary Processing
Data processed in Canada with strong privacy protections
EU Data Protection
Standard Contractual Clauses for EU data transfers
7. Cookies and Tracking
We use cookies and similar technologies to enhance your experience:
Essential Cookies
Required for basic site functionality and security. Cannot be disabled.
Analytics Cookies
Help us understand how you use our site. Can be disabled in settings.
Preference Cookies
Remember your settings and preferences. Can be disabled in settings.
8. Children's Privacy
Age Requirements
DataDiamond requires users to be at least 18 years old. We do not knowingly collect personal information from children under 18. In Quebec, additional age verification measures are implemented to ensure compliance with local gambling regulations.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by email and by posting the new policy on our website. Changes become effective when posted unless otherwise stated.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
Information We Collect
Account Information
Basic profile and authentication data
Data Points:
Usage Analytics
How you interact with our platform
Data Points:
Technical Data
Device and browser information
Data Points:
Payment Information
Billing and subscription data (via Stripe)
Data Points:
Data Protection Rights
You have comprehensive rights regarding your personal data under GDPR and Quebec privacy laws.
Access Your Data
Request a copy of all personal data we hold about you
Download data export from your account settings
Correct Your Data
Update or correct any inaccurate personal information
Edit your profile information in account settings
Delete Your Data
Request deletion of your personal data (right to be forgotten)
Contact support or use account deletion feature
Data Portability
Receive your data in a structured, machine-readable format
Export data through your account dashboard
Restrict Processing
Limit how we use your personal data
Adjust privacy settings or contact support
Withdraw Consent
Opt out of marketing communications or data processing
Update preferences in account settings
Data Security
We implement industry-leading security measures to protect your personal information.
Data Encryption
AES-256 encryption for data at rest, TLS 1.3 for data in transit
Access Controls
Role-based access with multi-factor authentication required
Regular Audits
Quarterly security assessments and penetration testing
Data Minimization
Collect only necessary data with automatic deletion policies
Incident Response
24/7 monitoring with rapid breach notification procedures
SOC 2 Compliance
Type II certification for security, availability, and confidentiality
Questions About Your Privacy?
Our Data Protection Officer is available to help with any privacy concerns or questions.
Data Protection Officer
Available for privacy inquiries and data requests